Terms and Conditions

Returns, Refunds & Exchanges

We want you to be happy with everything you buy from Eco-Clean & Maintenance Ltd

If you are not completely satisfied with any of the goods you have purchased, then please notify us immediately and return them to us within 14 days for a full refund. Goods must be received in original condition and packaging with all components intact.

Ensure that you include full order details otherwise your refund may be delayed. Alternatively, you may wish to exchange unwanted or incorrectly ordered goods; please contact us to arrange this. Once your return or exchange has been processed, we will return any monies owed onto the original payment account.

Please return your purchases to the following address:

Eco-clean & Maintenance Ltd

2 Sutherland House

Matlock Road



tel: 01926 915390
email: [email protected]

We would recommend that you return your items via registered post. Please clearly state the reason for return and whether you require a refund or exchange. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.


Making a Purchase & the Contract

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a despatch confirmation email. It’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.



Delivery options are as follows:

We aim to deliver your item within 48 hours. If you have not received your order, please contact us on the email or telephone number above.

Orders of over £60.00 will be FREE delivery

Orders under £60.00 will be charged at a flat rate of £4.50



Eco Clean & Maintenance Ltd shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue about the use of this website.